Terms & Conditions

Terms of Use

Introduction to the T&C's

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Bankbond’ or ‘FW Home Stores’ or ‘FW Sofas’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Bankbond T/A FW Homestores, 2 Howard Avenue, Barnstaple, EX32 8QA | Registered Company 5275061 | VAT Number 851549119. The term ‘you’ refers to the user or viewer of our website.

The use of this website and purchasing of items is subject to the following terms of use:

  • It is the customers responsibility to ensure reasonable access for delivery of their goods. Our drivers may refuse delivery where access is difficult. However should the customer insist that we attempt the delivery, the customer will be responsible for any damages to their property.
  • Any shortages or damage to goods upon delivery must be notified in writing to the company within seven days.
  • On the day of delivery, time slots are not always available. However our delivery team will contact you 1 hour prior to delivery to confirm their arrival.
  • Small items sent out via a one man service will have a 1 hour time window for delivery.
  • The company cannot assemble or dismantle goods without charge.
  • Matching of colour shades from samples, fabric designs & wood veneers or natural products will be within a commercial tolerance but cannot be guaranteed nor will they match what is shown on screen exactly. Please contact us if you need clarification or more information, photos or fabric samples.
  • Full payment is due before delivery or collection of the goods. The company reserves the right to hold goods whilst payment clears.
  • Should you the customer cancel your order through no fault of the business, you will incur charges so as to cover any money lost by the business.
  • Your delivery charge is paid to a 3rd party courier service not to FW Homestores. This delivery charge is non refundable once a delivery has been completed as the service has taken place.
  • Returns can not be made on tailor made items (for example, made to order sofa's) unless that product is faulty for which the standard manufactures warranty then applies. 
  • all delivery charges paid for by us unless found to be not covered by the manufactures warranty. An email must be sent to info@fwhomestores.co.uk to start this procedure.
  • Returns for ready made items can be made if the product is undamaged. The collection is free.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • The content of the website is copyright to us and may not be copied without prior written permission.
  • We do not control website links to our website and having a link from a website does not represent a relationship with that website.


August Giveaway Competition (Reclaimed Ranch Dining Set)

  • This August Giveaway Competition is open to UK residents aged 18 or over.
  • To enter prize draw, join our email newsletter by providing your email address via the link shared on social media, email and on our website. Entry is limited to one per person.
  • The prize features 1 x Reclaimed Ranch 140cm - 180cm Extending Dining Table,  1 x Reclaimed Ranch Small Bench and 2 x Reclaimed Ranch Cross Back Chair Wooden Seat. There are no cash alternatives. 
  • Competition closes at midnight on Thursday 31st September. One winner will be randomly selected on Friday September 1st. WInners will be informed by email within 14 days and will need to provide a delivery address. If the winner does not respond within 5 working days a new winner will be chosen.
  • FW Homestores reserves the right to withdraw, amend temporarily or suspend this promotion. All entrants are required to read and accept the full Terms & Conditions before entering the prize draw.