Privacy and Cookie Policy

Privacy and Cookie Policy

Last updated: 23.05.18

 

1. Introduction

 

We have provided this Privacy and Cookie Policy to inform you of our policies and procedures regarding the collection, use, protection and disclosure of Personal Information received from the use of this website.

 

This policy will also inform you of your rights and choices with respect to your Personal Information and how you can reach us to update your Personal Information or ask any questions you have about any of our privacy practices.

 

In this Privacy and Cookie Policy, the term ‘Bankbond’ or ‘FW Homestores’ or ‘FW Sofas’ or ‘us’ or ‘we’ refers to both the owner of the website whose registered office is Bankbond T/A FW Homestores, 2 Howard Avenue, Barnstaple, EX32 8QA | Registered Company 5275061 | VAT Number 851549119 and our third party website developing agency.

The term ‘you’ or ‘Buyer’ refers to the user or viewer of our website.

 

 2. Personal Information we hold about you

 

  • We collect personal information from you when you voluntarily submit information directly to us or our website. This can include information your name, email address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.

 

  • We may also process data about your use of our website and services (usage data). This usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths as well as information about the timing, frequency and pattern of your service use. We may collect this information even if you do not register with us.

 

 3. How we use your personal data

 

  • Legitimate interests: Under the requirements of General Data Protection Regulation we must have a lawful reason for using/processing our data. These reasons include 'legitimate interests'. This means that we can process your personal information if we have a genuine and legitimate reason and are not harming any of your rights in doing so.

We will process the personal information you give to us to use for our legitimate business interests to ensure that we can provide you with the best service possible and to ensure that you only recieve relevant information from us.

Before this is done, we will carefully evaluate any potential impact on you and your rights.

Some typical examples of when this might be done are for preventing fraud, direct marketing, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our advertising.

The information that you provide to us will be used to conduct and manage our business to enable us to give you the most appropriate marketing, information, service and products and to provide the best and most secure experience. This is what we consider as our Legitimate Interests.

 

  • Contact details: We will use your contact details so that we can communicate directly with you in regards to your order. This may include, an order confirmation email, updates on your order via email/phone or text alerts to let you know your product has arrived in our warehouses.

 

  • Payment and transaction information: The payment and transaction information you provide to us at the point of purchase will be used to process payment for any product or service you purchase from us. This information may also be used to determine which products or services may be of interest to you.

 

  • Marketing purposes: We may use your personal details to post letters to you and send marketing texts. For information on how to ‘unsubscribe’ from these services, please see section 5. Your Rights. Under the requirements of the General Data Protection Regulation, you will not receive any email correspondence unless you have actively subscribed. 

 

  • Usage data: Your usage data will be collected via a third party service; Google Analytics. This data may be used for the purposes of diagnosing technical issues and identifying browser habits. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services. If you choose to opt out of this, please disable cookies for this website.

 

  • Third parties: No data collected is passed on or sold to third parties unless stated above. No data will be used by these third parties for the use of marketing.

 

 4. Amendments

 

  • This Privacy and Cookie Policy may be updated from time to time, therefore, you should check this page periodically to ensure that you are happy with any changes.

 

  • We may notify you via email of changes to this policy.

 

 5. Your Rights

 

  • Under the requirements of the General Data Protection Regulation you have the right to revoke prior permissions and given consents at all times. You also have the right to correct, request or delete any held personal data. Please contact us at the following to do so:

 

    • Via our website Contact Us form on our ‘Contact Us’ page

    • Via email info@fwhomestores.co.uk

    • Via telephone on 0345 4677276

    • Via the Web Chat Service on our website (please note that this service is usually only monitored 9am-5:30pm Monday-Friday, however it is possible to leave us a message outside these hours.)

 

  

Cookies

 

 1.  About Cookies

 

  • Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

 

  • Please note: Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

 

 2. Cookies that we use

 

  • We use cookies when you are logged into your profile with us. Prevents you from having to log in every time you visit a new page. These cookies are then removed when you have logged out, and you will only be able to reach public areas of the website i.e. you will not be able to view your profile while logged out. These cookies also enable you to store items in your cart/wishlist and will remember your username and/or password if you desire. If you would like to browse our website without the use of these cookies, please see section 4 ‘Managing Cookies.’

 

 3. Cookies used by our service providers

 

  • We use cookies from Google Analytics to collect information about how people are using our website, for example, which pages are visited most often, how people are navigating the website and how people arrive to our website. Please note that these cookies do no gather information that identifies you and all usage data is on an anonymous basis. These cookies provide us with vital analytical information on the performance of our website and how the website can be improved.

 

 4. Managing Cookies

 

  • Most browsers will allow you to control which cookies you choose or choose not to use. Since all browsers vary, we have provided below the links to information regarding the customisation of cookies: 

    • https://support.google.com/chrome/answer/95647?hl=en (Chrome);

    • https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

    • http://www.opera.com/help/tutorials/security/cookies/ (Opera);

    • https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

    • ttps://support.apple.com/kb/PH21411 (Safari); and

    • https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

    • Blocking all cookies will have a negative impact upon the usability of many websites.

    • If you block cookies, you will not be able to use all the features on our website.

 

5. Our details

 

Thank you for reading our Privacy and Cookie Policy. If you have any questions about this policy, please contact us via:

 

  • Via our website Contact Us form on our ‘Contact Us’ page

  • Via email info@fwhomestores.co.uk

  • Via telephone on 0345 4677276

  • Via the Web Chat Service on our website (please note that this service is usually only monitored 9am-5:30pm Monday-Friday, however it is possible to leave us a message outside these hours.)

  • Our registered address: Bankbond T/A FW Homestores, 2 Howard Avenue, Barnstaple, EX32 8QA | Registered Company 5275061 | VAT Number 851549119.