Staingard Protection




We recommend and offer Stainguard Protection with all of our sofas.

Staingard Protector is a highly advanced formula designed for application to your upholstery fabric. It works by locking onto fibres to create an invisible, durable shield providing superb resistance to oil and water based spills. This means stains caused by normal household spills can be easily removed by simple methods even when dried in. The action of Staingard Protector also means that dirt particles do not adhere to fibres as easily, making cleaning easier and reducing fibre wear due to soil abrasion.

 
5 Year Accidental Damage Furniture Care Plan

Having invested in your new furniture it is only natural that you will want to keep it looking like new for as long as possible. This is why FW Homestores in association with Staingard offer all customers their 5 Year Care Plan.

You can rest assured that by purchasing this Care Plan you are covered when an accident does spoil the appearance of your furniture. Cleaning and repairs will be taken care of at no extra cost to you.

 

Benefits Of Furniture Protection

  • 5 Years peace of mind
  • Original value replacements
  • National network of professional technicians
  • No excess charges
  • One call for advice and service

 

How Does The Care Plan Work?

Fabric Upholstery will be treated with Staingard Protector™ and you will be provided with a Leather Care Kit if purchasing Leather. You then simply follow the Care advice given to you at the time of purchase. If an accident threatens to spoil the appearance of your furniture all you have to do is call our dedicated claims and advice line and we will ensure that the problem is taken care of.

 
What You Are Covered For

This Care Plan provides cover for a comprehensive range of household accidents that result in damage or staining to your furniture. Following the delivery of your furniture you will receive a document detailing this and also how to make a claim. It is important to recognise that you are not covered for a lack of care of your furniture or abuse, and multiple stains and damages sustained over an extended period of time are similarly not covered.

  

Summery Of Cover Provided

Stains

  • Acids                        
  • Cosmetics
  • Shoe Polish
  • Ink
  • Bleaches
  • Caustics
  • All food stuff & drink
  • Corrosives
  • Paints
  • Superglue
  • Coffee
  • Ketchup
  • Cola
  • Human & animal bodily fluids
  • Dyes and dye transfer from newspaper print or clothing

 

Accidental Damage

  • Rips
  • Burns
  • Scuffs
  • Punctures
  • Scratches
  • Breakage, dents or chips
  • Water, liquid or heat marks
  • Pet damage (limited to 3 claims per period of insurance)

 

Significant Exclusions

  • Commercial use
  • Deliberate damage
  • Abuse or neglect
  • Removal of odours
  • Wear and tear
  • Natural characteristics of Leather
  • Fading of fabric and materials
  • Accumulated multiple stains

 

Please note: This is a summary only. Please refer to your certificate of cover for full terms and conditions.

 

How To Make A Claim

All you need to do is call our dedicated claims and advice line on the number detailed on your policy document. A technician will be sent to your home at a mutually convenient time and we’ll take care of the problem, if we are unable to affect a satisfactory repair or stain removal we will replace the damaged item at no cost to you.

 

How To Purchase The Care  Plan

If purchasing in-store your sales consultant will discuss details of how to care for your furniture whilst you are choosing your item of furniture. This will include all you need to know about The Staingard Care Plan. Having made your choice simply ask your sales consultant to add the Care Plan to your order. If making a purchase online, please call us on 0345 4677276.

 

Duration Of The Insurance

Your Insurance will commence on the date of delivery of your furniture and will continue (subject to the terms and conditions) for a period of five years inclusive of the suppliers 12 month warranty period. Cover for structural defects is limited to 48 months and will commence 12 months after the date of delivery of the furniture.