Shop Safely & Comfortably At fwhomestores.co.uk

In line with current government guidelines our stores are now temporarily closed. We are however undertaking virtual viewings by appointment. These are allocated timeslots whereby you will have the showroom to yourself. A team member will be on hand for any advice you may require. 


We continue to be open online or over the phone. 

You can phone, Live Chat or visit our website to access our full range and still benefit from expert advice.


DELIVERY SERVICES


As per government guidelines delivery & collection services are still operating & we will continue to deliver all orders in the fastest & safest ways possible once your order is ready for dispatch.

Our delivery team have a daily temperature check before they start work, have adequate face coverings & hand wash on all vehicles & will always require 2m social distancing whn entering your home to delivery your order.

 


STORE APPOINTMENTS

We have implemented a new appointment scheme where you can make appointments with a member of our sales team.

These are virtual viewings whereby a member of the team can arrange a video call to demonstrate any products you are interested in.

The majority of our products are available to browse and purchase online. We do encourage that you take a look at our website for more information on any product that you're interested in. Our online number is open for calls from 9:30am - 6pm everyday to help with any order enquiries. 

To book a virtual call you can either

Call us on 0345 4677276 and we will put you through to a friendly member of our sales team who will be happy to help.

Use the Live Chat feature on our website & we can allocate you a viewing slot



We hope that all of our customers are staying safe and well during this time and thank you for your patience while our stores have remained closed in line with government guidelines.

Behind the scenes here at FW, our dedicated team have been working very hard to ensure each one of our stores is up to standard and ready for our grand re-opening.

See what we've been up to in our stores to create the safest space possible for you to shop without worry...


Our desks and payment points have been fitted with industry-standard glass screens to protect yourselves and our staff from the spread of the virus.

All desk spaces and screens are cleaned regularly each hour to ensure a cleaner, safer shopping environment.

Each desk has also been moved to adhere to social distancing rules meaning our sales teams can maintain a safe distance from fellow colleagues.



On re-opening, we will kindly be asking all of our customers to follow the social distancing guides we have placed in store.

As well as providing clear signage, our friendly sales team will be here to help you with any questions if you're not sure about something.

We will always ensure that the stores never become over crowded to make sure that you and our staff feel as safe as possible.


Along with our implemented social distancing guidelines, we will also have a strict cleaning procedure in place to ensure the highest levels of hygiene throughout our stores. 

We know it's important for our customers to touch and feel our furniture as a part of the buying process. That's why we'll be cleaning the showrooms every hour and always wipe down surfaces after they've been touched. 

There will also be hand sanitisers available for you to use which we will encourage on entry and exit of the stores. 


If you have any queries on our COVID-19 procedures, please get in contact and we will be happy to answer your questions to make you feel as safe and reassured as possible.

We are confident that our stores are now prepared for re-opening whenever the government sees fit and hope that you won't hesitate in visiting us.