Nationwide Delivery
NO FUSS DELIVERY
FULL DETAILS
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We'll deliver all of your items at the same time when possible. On some occasions we will dispatch products from different locations and this may cause them to be delivered on different days. We would only do this with your permission.
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We use our own vehicles and a selection of trusted couriers to deliver furniture and accessories across the UK.
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Deliveries to the Scottish Highlands, UK Islands and Europe may incur an additional charge. For these areas please contact us for an accurate delivery quotation.
LONGER LEAD TIMES
Deliveries dates for items with longer lead times will be arranged over the phone. It usually takes around 2 weeks for most furniture items to be delivered but do remember to check the product page for delivery lead times. After a delivery date has been agreed, you will receive a text message and email confirming the date along with a delivery time. On the day of delivery, our friendly drivers will call you when they're 30-60 mins away. Our drivers are a well trained furniture delivery team who will accommodate your delivery needs. Standard free of charge deliery is to doorstep only.
DELIVERIES & COMMUNICATION
Once you have placed your order you will receive a confirmation email listing the goods that have been ordered along with your delivery address and order number. If you have placed your order via the phone we recommend that you check your order confirmation to ensure all the details are correct.
If you have ordered an item with lead time of 'next day,' we will contact you the next working day to arrange delivery. For the majority of in stock products, delivery time will be within 5 working days.
We will keep you up to date with orders that have long lead times or those that are currently out of stock. All delivery lead times are listed on the product page.
ORDER AMENDMENTS
All orders can be amended before dispatch; orders must be amended via email to info@fwhomestores.co.uk.
Made to order items can only be amended before they have been put into production - usually 5 working days.
You can amend your delivery address up to 24 hours before your delivery date.
If you wish to add anything to your order please just call us on 0345 4677276 or email info@fwhomestores.co.uk stating the products you wish add along with your order number.
REFUNDS & CANCELLATIONS
Please note that you have the right to cancel any online order within 14 days, unless the following applies:
- Items which cannot be resold for health and hygiene reasons once unwrapped (for example mattresses, bedding, pillows, etc. that the product seal / bag has been opened);
- Flat pack furniture that has been partially or fully assembled
- Bespoke for You items.
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Please note; all "Bespoke for You" items sold from this site will be specially ordered from the relevant manufacturer at time of order. These are goods which are not held in stock by FW Homestores. Please consider that all goods will need ordering from the manufacturer unless you have written communication (by email) to confirm that the goods are available from stock. "Bespoke for You " items cannot be cancelled once ordered and been accepted by FW Homestores. Please take time to carefully check your order confirmation and report any errors by e-mail within 24 hours of receipt.
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All returns are subject to a collection charge, unless agreed otherwise - Please be aware collection charges may reach £159 depending on the collection area. Please call us on 0345 4677276 with any questions.
Once we have been notified of the cancellation of your contract, we will refund you in full within 5 working days if you are eligible for a refund. To establish eligibility, please see above terms and conditions.